The future of work is an area we’re increasingly focused on at Seedcamp and where we’re seeing huge amounts of innovation from world-class entrepreneurs, fed-up with current systems and processes that waste time and energy and create chaos and repetition internally.
We’re really excited to invest in Back, alongside our friends at Point Nine, as they announce their seed round and launch their manifesto and mission to re-think how employee experience can be delivered inside forward-thinking companies, with the help of modern technologies.
Back is a collaboration and automation platform that enables internal service and business operations teams to provide the most modern employee experience, through multiple channels, and save time for higher-value tasks along the way.
Based in Berlin and developed by some of the brains behind leading software companies in Europe, like Typeform, Contentful, Fyber, and Minodes, the team has witnessed first hand the amount of wasted time – 20% according to data – employees spend searching for internal help, while internal support teams like HR, Finance, IT and others lose countless hours per week on manual workflows and ever-repeating questions.
From simple questions about policies and lost payslips to approving hardware purchases, when you need someone else’s help, it can be hard to get. With good reason: teams today are stuck with a range of internal ticketing solutions that were built solely for IT operations, are clunky and hard to use, and since there is no native support of modern communication channels like Slack or MS Teams they quickly become siloed black boxes inside organizations.
Back co-founder and CEO, Christian Eggert, comments:
“We built Back from the ground up working closely together with dozens of leading tech companies to make software that works for each teams’ workflow. We’ve seen teams using Back to route countless requests from Slack, replace chaotic shared inboxes with our intuitive overviews, decrease response times through our smart push notifications, automate repetitive questions to ease headcount growth and scattered knowledge, and to replace their old help desk to give transparency on the status of a request for colleagues – all with the same goal: to win back time.”
On the investment our Partner, Sia Houchangnia, comments:
“The future of work is an area we are particularly interested in at Seedcamp and Back fits our investment thesis perfectly. Christian and James are brilliant entrepreneurs, who have managed to bring together an extremely talented group of people with an eye for crafting beautiful products. We’ve been amazed by the simplicity and smartness of the Back platform and are convinced that the timing is right to build a new global category leader in the massive Enterprise Service Management market.”